Frequently Asked Questions

For any additional inquiries, please reach out to our customer service team at support@dittorizz.com or use the contact form on our website.

We accept major credit credit cards (Visa, Mastercard, American Express, Diners Club), Shop Pay, Apple Pay, Google Pay, and Interac.

Ditto Rizz phone straps feature a universal attachment that fits most full-coverage cases with a charging port. Although the name of the product is "phone" straps, the straps can be used with various devices with a full-coverage case or lanyard loops. For example, AirPods Pro, e-books and other devices.

Our phone straps can also be used as an accessory for your favourite purse or keys.

1. Unloop the clear lanyard attachment from the Ditto Rizz strap after you unbox it.
2. Got a case with a built-in loop, or a device with a lanyard loop? Just thread the Ditto Rizz strap through it.
3. No loop? No problem! Slip the universal lanyard attachment through the charging port hole of your case. It fits most phone, e-book, and tablet cases.
4. Secure the lanyard attachment and pop your device back into the case.
5. Loop the Ditto Rizz strap through the lanyard attachment.
6. Give it a quick tug to make sure it's all set and secure.

To clean your phone strap, use a soft, damp cloth and gently wipe down the beads and string. Avoid using harsh chemicals or submerging the strap in water.

If you need to change or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request before the order is shipped.

Yes, we ship worldwide. Delivery times may vary depending on your location.

Delivery times vary based on your location. Typically, orders are processed and shipped within 2-5 business days, and delivery can take anywhere from 5-15 business days, depending on the destination.

Absolutely! Once your order has been shipped, you will receive a tracking number via email. Use this number to track your package on the courier’s website.